ORLANDO, FL – At Orlando International Airport, providing exemplary customer service is more than just a good idea, it is an essential component of our success. Our commitment to excellence is built on a foundation of 18,000 airport employees, who serve as frontline ambassadors to the global travel community.
These employees pride themselves on not only doing their job, but going above and beyond their duties to provide the highest level of assistance to our guests. To recognize their outstanding
contributions to Orlando International’s customer service efforts, a series of testimonial displays have been installed at various locations around the airport’s landside and airside terminals.
The 6’ x 6’ full-color, lighted placards highlight several of the airport’s top performing customer service representatives from the past year. Each display features the employee’s photograph and a quote about their customer service philosophy.
“Our people have really embraced the principle of putting the customer first,” Greater Orlando Aviation Authority Executive Director Phil Brown said. “Their engagement and enthusiasm for
implementing our enhanced customer service initiatives make us all proud and deserves to be appreciated.”
Orlando International Airport strives to deliver the utmost in customer service by focusing on the core target areas of comfort, ease, speed, safety and employee satisfaction. The campaign to
acknowledge exceptional employee performance supports Orlando International’s customer service goal of “delighting and valuing each guest with the finest airport experience in the world.” The
displays will be updated periodically to reflect each year’s top performers.
Basic MCO information: Orlando International Airport set a record in 2015 with 38.8 million passengers. MCO is the second busiest airport in Florida and 14th busiest in the U.S. The airport has 18,000 employees and generates $31 billion in direct and indirect revenue for the regional economy. Orlando International Airport strives to value and delight its customers through an airport-wide focus and design concept known as The Orlando Experience®.